Questions and Answers

 

Technical questions

1What are the specifications of the mask?
Mask sizing – BioBlocX™ Face Masks come in two sizes:
1. Adult (one size fits most)
2. Youth (ages 14 and up)
A petite person with the facial structure and size of a young teen should order a youth mask.
BioBlocX™ Mask Construction:
BioBlocX™ is made from 5 layers. Four of these are Argaman copper
infused layers, and the inner middle layer is RESPILON® nanofiber filter membrane.
2Is the mask certified?
BioBlocX™ is not NIOSH approved.
The active layers of BioBlocX™ Mask are powered by EPA-registered material preservative and antimicrobial agent (registration #91367-1).
3Will the mask prevent infection by CoronaVirus (COVID-19)?
The active materials in the mask is EPA registered as a material preservative (i.e. kills
microbes on the material itself, but not necessarily as a public health device).The masks
and the materials have not been tested against the Coronavirus. The active material has
been shown to deactivate other viruses, but does not have FDA registration. If the mask
does not fit snugly, pathogens could infiltrate via the spaces between the
mask and the face. Thus, we are unable to warranty against any infection.
4How does the BioBlocX™ Mask work? Please compare to N95.
N95 respirators filter out most airborne particles from the surrounding air, preventing wearers from breathing in 95% of particles as small as 0.3 microns in diameter.
As viruses in general are smaller than 0.3 microns (the Coronavirus measures between 0.05 and 0.2 microns in diameter), N95 respirators are not fully effective for protection against Coronavirus.
In addition, in those conditions where the virus is in a droplet and does not get through - it will remain on the surface of the mask, and is therefore a biohazard.
Argaman BioBlocX™ Mask materials use two mechanisms designed to deactivate
microbes on the mask (or block microbes, if the mask fits tightly):
● The copper in BioBlocX™ Masks work using a mechanism called metallo-protease,
in which positive ions from the copper attach themselves to the backbone of the virus, thus deactivating virus duplication.
● Argaman BioBlocX™ Masks also include a RESPILON® inner layer (the middle layer of the 5) which works in parallel via filtration of tiny particles.
5How long can the mask be used?
Current recommendations are to discard the mask after three months of use.
6How long does the mask remain effective?
We recommend discarding after three months due to lack of data demonstrating that the mask will last longer.
7How do you keep the mask clean? How many times can the mask be laundered?
In order to protect the nano fiber membrane in the mask, the mask should be washed as little as possible. This will keep it functioning for an extended period. The fabrics from which the mask is made are designed to destroy microbes that they come in contact with. As such, unless the mask gets physically dirty it should not need washing.
If you feel that you must clean the mask, simply wipe it down from the inside and out with a soft,
damp cloth and leave to dry. If stained, hand wash gently in warm water.
The mask should not be laundered.
8I have been using the masks for a few days and see light blue lines and stains on the mask. Should I be concerned?
There is no need for concern.
The moisture from your breath is reacting with some of the copper in the mask.
This process may leave discoloration.
9Can the mask be used by more than one person?
No, the mask is personal and should not be transferred from one person to the next.

Orders and Shipments

1Mask Pricing
Price is $50 (USD) per BioBlocX™ Mask, before VAT (if applicable), plus shipping. Our website allows orders in USD, EUR and ILS. Exchange rates are updated automatically.
2Shipping costs
The costs are as priced by our shipping company, DHL.
The price depends on the shipping location and the weight and size of the order.
Here is a table with shipping prices
3When does VAT apply?
17% VAT applies for any order in one or more of the following cases:
● The order is initiated in Israel
● Israeli credit card used
● Israeli shipping address
● Israeli purchaser

The mask is VAT exempt if all following criteria apply:
● Not an Israel citizen, and center of life outside Israel
● Using non-Israel Credit Card and bank
● Shipping to address outside of Israel
4When will orders placed on the website be shipped? What is the status of my order?
Your order will be processed and shipped within 3 business days. You will receive an email with tracking information once we ship your order.
5Do you have stores worldwide from where masks can be purchased?
We have no physical stores. The masks can only be purchased online and are shipped from Israel worldwide.
6When will the masks be available on Amazon?
We do not have an ETA at this time. In the meantime, purchase is via our website.
7Can orders be picked up from the factory in order to hasten process and avoid paying shipment?
We are a factory, not a store. We are not set up for reception.
However, we can arrange for orders placed by phone to be picked up at our office. Please contact customerservice@argamantech.com or call 02-584-0075.
8Immunocompromised persons – can shipments be expedited in special cases?
We will do our best to get your order out as quickly as possible. Please contact us at customerservice@argamantech.com.
9Can orders specify more than one delivery location?
Unfortunately not.
10Can the masks be sent globally?
Yes.
11Changes in orders (amount, shipping address), Errors in payment and Cancelations
If a change is necessary or if there is a specific problem with payment or if you need to
cancel the order, please contact customerservice@argamantech.com.

Company, Website and Payments

1Privacy; warranties; policies
Privacy:
Argaman Technologies Ltd. Privacy Policy

This privacy policy ("policy") will help you understand how Argaman Technologies Ltd.
("us", "we", "our") uses and protects the data you provide to us when you visit and use
www.argamantech.com ("website", "service").

We reserve the right to change this policy at any given time. If you want to make sure
that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect
When you visit the website, we may collect the following data:
● Your IP address.
● Your contact information and email address.
Why We Collect Your Data
We are collecting your data for several reasons:
● To deliver your online purchases quickly and securely
● To contact you with updates and proposals regarding our current and future products.
● To ensure our site is protected against online attacks and fraud attempts.
Safeguarding and Securing the Data
Argaman Technologies Ltd. is committed to securing your data and keeping it confidential.
Argaman Technologies Ltd. has done all in its power to prevent data theft,
unauthorized access, and disclosure by implementing the latest technologies and
software, which help us safeguard all the information we collect online.
Links to Other Websites
Our website may contain links that lead to other websites. If you click on these links Argaman Technologies Ltd.
is not held responsible for your data and privacy protection.
Visiting those websites is not governed by this privacy policy agreement.
Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
● When you are filling the forms on the website, make sure to check if there is a
box which you can leave unchecked, if you don't want to disclose your personal information.
● If you have already agreed to share your information with us, feel free to contact us
via email and we will be more than happy to change this for you.
Argaman Technologies Ltd. will not lease, sell or distribute your personal information to any third parties,
unless we have your permission. We might do so if the law forces us.
Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.
Limited Warranty :
Argaman Technologies Ltd. (“Argaman”) warrants that the product shall be free from
defects of workmanship and materials for a period of ninety (90) days from the date of
shipment (the “Warranty Period”). If the product fails under normal conditions of use
during the Warranty Period and the product is returned to Argaman within the Warranty Period,
Argaman will either replace the product or refund the purchase price,
at its sole discretion. This warranty is non-transferable and only applies to the original owner of the product.
Argaman disclaims all liability for indirect, consequential, special or incidental damages which may be claimed to arise from any sale or use of the product.
ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, IS SPECIFICALLY DISCLAIMED.
Not for use against silica, asbestos or other harmful substances. No clinical studies have
been conducted comparing the ability of an untreated facemask and these facemasks
to protect the wearer from infection.
2Security
All payments made via PayPal are secured through PayPal’s security system.
3Payment issues
If you encounter problems when trying to order online, please contact customerservice@argamantech.com.
4What is the minimum and maximum amount of masks one can purchase online?
There is no minimum amount to purchase.
The maximum amount of masks one can purchase online in 200. If you wish to purchase
more than 200 masks, please contact customerservice@argamantech.com.
5Distribution
Can I become a mask distributor?
Please send us a detailed email describing your present sales products, volume,
territory, and other relevant details to customerservice@argamantech.com.

Customer service

1Can I speak to someone on the phone? When will my email be answered?
Due to the difference in time zones, it may be hard to reach us by phone. Therefore we prefer email. We try to answer every email on the same day it is received. If you do not receive a response after 48 hours (Sunday- Thursday), please contact us again. It is possible your email got lost.
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